RV dealers are not all the same. Some have been around for years and have built a long list of satisfied customers while others are only in it for the short term and their primary goal is to make money from your needs. Here are 5 ways that you can tell a reputable dealer from the others so that you have a good idea of what to look for when making the RV dealership choice.
Established Location
Reputable RV dealers have usually been in business for many years, often at the same location. In contrast, less reputable dealers may be leasing their RV lot, leading to occasional moves to new locations, reduced space for models that can be toured, and more. If your RV dealer has only been in business for a short time or is new to the area, you may want to examine them a little closer before deciding they are the right dealer for you.
Certified Technicians
You don't want a random fellow with a toolbox working on your RV. RVs are expensive pieces of equipment and often have components that were specifically designed for use in an RV. Backyard mechanics aren't going to have everything they need, including things like large vehicle lifts, and may not have supplier contacts to procure specialized parts.
Performs Warranty Work
Authorized RV dealers can perform warranty work such as maintenance and vehicle inspections, while fly-by-night companies may be able to do the work, but void your warranty in the process. In this case, you will need to shop around and make sure that your RV dealer is authorized to work on your specific brand of RV because not all dealers are authorized by all manufacturers.
Experienced Staff
When you are dealing with a staff that is experienced and invested in the RV lifestyle, you will have more success in finding what you need, having work done expeditiously, and more. A family-owned RV dealer is often the best kind of dealer because everyone at the company has been involved in RVs since they were young.
Customer Satisfaction
Online reviews and testimonials can help you weed out dealerships that don't care about their customers. Look for people who have been going to the same dealer for years, and pay attention to what services are getting the most attention from customers. Look for dealerships that strive to make their customers feel comfortable and have a history of getting work done right the first time.
Before you choose a dealer, take a little time to read online reviews and testimonials, talk with the dealer about manufacturer certification, and make sure that you feel comfortable working with the staff. Once you have made the choice, you are going to be interacting with that company for years to come, so choosing the best dealership for your needs at the beginning can make RV ownership a lot more enjoyable and exciting.
