Tuesday, October 17, 2017

Customer Service: Why it Matters when Purchasing an RV

An RV is a great investment. When you own an RV, you will have a home away from home while you are on vacation or when you are on the road. When it comes to buying an RV, you want to work with the best dealer around. You want your chosen dealer to make customer service their main priority. There are several reasons why customer service is so important when you buy an RV.







An RV Is a Major Purchase
Most RVs are expensive and are considered to be a major purchase. Because of this, you are going to need some help when you are walking through the lot. This is where the sales staff comes in to play. While you don't want to be bombarded by salespeople when you first walk onto the lot, you are going to need some help. Since RVs are so expensive and such a major purchase, you are going to want someone to guide you to which RV is best for your needs.

Getting Financed Can Be Confusing
Most people need help paying for their RV, which means getting financed. Some people will try to go to their own bank for financing. While going through your bank is an option, all of the paperwork involved can be confusing. Most RV dealerships have a finance department on-site. It is very important that the finance department takes pride in their customer service. This is the only way that you can be sure that they will do everything possible to get you the necessary financing.

The Walk Trough Is Very Important
Before you sign the final papers when you purchase your RV, the sales associate that you worked with will give you a walk-through. This is where you get a chance to learn what all of the dials and buttons inside and out of the RV are for. It is also a good time to make sure that everything looks good inside and for you to ask questions. If the dealer that you are working with doesn't make customer service the main priority, they could rush you through the walk-through, which will be a disservice to you.

Your Relationship With the Dealer Doesn't End When You Sign the Final Papers
When the RV is in your possession and you are ready to take it out on the open road, it doesn't mean that your relationship with the dealer is done. Eventually, you are going to need to have your RV serviced or repaired. If your RV is under warranty, you will need to take it back to the dealer for these issues. Since you are going to be visiting the dealer again from time to time, you want to work with someone who made you feel comfortable and appreciated and who puts customer service first. There is much more to buying an RV than signing the papers and driving away. You want to work with a dealer who you will have a lasting relationship with and who puts your satisfaction above everything.  

Nohr's RV was established in 1963 and since day one, has taken pride in our ability to provide excellent customer service.  We understand what a major purchase an RV is and are here to support you before you purchase, as you are choosing the best RV for your needs, and after you drive off the lot, as you to continue to service your vehicle and share your journeys with us.  Stop by our RV Dealership in Tracy, California today and experience our great customer service for yourself.